Urine24 is an oncology diagnostic service that allows, through a urine cytology test performed on samples collected over three consecutive days, the early diagnosis of urinary tract cancers (bladder, kidney, ureter). The test is performed from samples collected at home, with results reviewed and reported according to the international The Paris System protocol.

The kit includes:
- 3 bottles with CYTOfast preservative solution.
- Collection instructions.
- Patient Data Form and informed consent forms.
- Leak-proof return bag for returning samples with absorbent sheet.
- Tamper-proof security seal to close the box.

The Urine24 kit has a retail price of €78, but discounts are available for multiple purchases or subscriptions. Please refer to the product page for current pricing.

The service is intended for:
- Adults over 18 years of age.
- Minors, only at the request of a parent or guardian.
- Individuals who require assistance, only at the request of the legal representative.

In all cases it is necessary to correctly fill out the Patient Data Form and provide the required identification documents.

The patient should collect three urine samples on three consecutive days, using the second urine sample of the morning, carefully following the instructions in the kit. The samples should NOT be refrigerated, as they remain stable at room temperature.

The patient will need to contact Urine24 Customer Service to book home pickup based on the final collection day. The courier will arrive on that day and collect the sealed kit containing the samples for laboratory analysis. It is preferable to deliver the samples within 24 hours after the third collection.

Samples are first processed at Hospitex International's laboratory in Sesto Fiorentino, Italy, and then the slides are analyzed by qualified pathologists and cytology specialists, who prepare and validate the final report.

On average, the patient receives an email with instructions for downloading the report within 5-8 business days from when the samples arrived at the laboratory.

It is possible to request a hard copy of the report, via postal delivery, at an additional cost of €20.

Yes, the report has medical and diagnostic validity, and should be discussed with a specialist physician if positive. However, it is recommended that you share it with your doctor in all cases.

You can pay directly online by:
- Credit card (Visa, Mastercard, American Express).
- PayPal.
- Cash on delivery.
- Bank transfer (IBAN: LT803250006366597800 made out to Hospitex International Srl).

Yes, invoices must be requested at the time of purchase by emailing urine24@hospitex.com, stating:

- Subject: ''Order Invoice Request No...''.
- First and last name.
- Italian Tax Code (Codice Fiscale)
- Full home address.

Invoices cannot be issued after the order has been shipped.

You can cancel the order only before the kit is shipped. Once the kit has been shipped, returns and cancellations are not permitted due to medical device integrity regulations.

In case of collection error or due to other problems with the samples (excessive blood contamination, absence of cells, etc.), the laboratory may not be able to analyze the sample. In such a case, it will be necessary to purchase a new kit.

If you have any questions, you can contact our Customer Support Team:
Phone: +39 055 062 2114 (Mon-Fri, 9:30am-1:30pm)
E-mail: urine24@hospitex.com