{"id":2980,"date":"2025-03-31T08:29:04","date_gmt":"2025-03-31T08:29:04","guid":{"rendered":"https:\/\/urine24.com\/frequently-asked-questions\/"},"modified":"2026-05-22T11:29:55","modified_gmt":"2026-05-22T11:29:55","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/urine24.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p><section data-bb-version=\"5.2.6\" id=\"bt_bb_section6a9bbfa7425c8\"  class=\"bt_bb_section bt_bb_layout_wide bt_bb_full_screen bt_bb_vertical_align_top bt_bb_top_spacing_ bt_bb_bottom_spacing_\"     data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_&quot;,&quot;def&quot;:&quot;&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_&quot;,&quot;def&quot;:&quot;&quot;}}\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" style=\"; 0\"><div data-bb-version=\"5.2.6\"  class=\"bt_bb_column col-xxl-12 col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:12;\" data-width=\"12\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;def&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div data-bb-version=\"5.2.6\" class=\"bt_bb_content_slider bt_bb_gap_no_gap bt_bb_arrows_size_normal bt_bb_show_dots_hide bt_bb_height_full_screen bt_bb_animation_fade bt_bb_animation_fade animate\" data-bt-override-class=\"{}\"><div class=\"slick-slider fade\"  data-slick='{ \"lazyLoad\": \"progressive\", \"cssEase\": \"ease-out\", \"speed\": \"600\", \"accessibility\": false, \"fade\": true, \"prevArrow\": \"&lt;button type=\\\"button\\\" class=\\\"slick-prev\\\" aria-label=\\\"Previous\\\" tabindex=\\\"0\\\" role=\\\"button\\\"&gt;&lt;\/button&gt;\", \"nextArrow\": \"&lt;button type=\\\"button\\\" class=\\\"slick-next\\\" aria-label=\\\"Next\\\" tabindex=\\\"0\\\" role=\\\"button\\\"&gt;&lt;\/button&gt;\", \"adaptiveHeight\": true}' ><div data-bb-version=\"5.2.8\" class=\"bt_bb_content_slider_item bt_bb_column_background_image\" style=\";background-image:url(&#039;https:\/\/urine24.com\/wp-content\/uploads\/2025\/04\/FAQ.webp&#039;);\"><div class=\"bt_bb_content_slider_item_content content\"><div data-bb-version=\"5.2.6\" class=\" bt_bb_row_inner\"   data-bt-override-class=\"{&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_row_inner_holder\" style=\"; 0\" ><div data-bb-version=\"5.2.6\"  class=\"bt_bb_column_inner col-xxl-12 col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_vertical_align_top bt_bb_align_center bt_bb_padding_normal bt_bb_animation_move_up animate\" style=\"background-color:rgba(0,123,194,0.7); \" data-width=\"12\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_center&quot;,&quot;def&quot;:&quot;center&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_move_up animate&quot;,&quot;def&quot;:&quot;move_up animate&quot;}}\"><div class=\"bt_bb_column_inner_content\"><div class=\"bt_bb_column_inner_content_inner\"><div data-bb-version=\"5.2.6\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_medium bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_superheadline_font_weight_bold bt_bb_color_scheme_1 bt_bb_dash_top bt_bb_superheadline bt_bb_size_extralarge bt_bb_align_center\" style=\"; --primary-color:#ffffff; --secondary-color:#181818;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_extralarge&quot;,&quot;def&quot;:&quot;extralarge&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_center&quot;,&quot;def&quot;:&quot;center&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h1 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_superheadline\">FAQ<\/span><span class=\"bt_bb_headline_content\"><span><em>Frequently Asked Questions<\/em><\/span><\/span><\/h1><\/header><div data-bb-version=\"5.8.0\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_small\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_small&quot;,&quot;def&quot;:&quot;small&quot;}}\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section data-bb-version=\"5.3.4\" id=\"bt_bb_section6a9bbfa742cb5\"  class=\"bt_bb_section bt_bb_layout_boxed_1300 bt_bb_vertical_align_top bt_bb_top_spacing_normal bt_bb_bottom_spacing_normal faq-wrapper\"     data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_normal&quot;,&quot;def&quot;:&quot;normal&quot;}}\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div data-bb-version=\"5.3.4\" class=\"bt_bb_row bt_bb_row_width_boxed_1200 bt_bb_row_width_boxed  bt_bb_column_gap_large\"  data-bt-override-class=\"{&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_row_holder\" style=\"; 0\"><div data-bb-version=\"5.2.8\"  class=\"bt_bb_column col-xxl-4 col-xl-4 col-xs-12 col-sm-12 col-md-12 col-lg-4 faq-sticky bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_10\" style=\"background-color:rgb(219,231,250);; --column-width:4;\" data-width=\"4\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;def&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_10&quot;,&quot;def&quot;:&quot;10&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div data-bb-version=\"5.2.8\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><div data-bb-version=\"5.8.0\" class=\"bt_bb_custom_menu bt_bb_direction_vertical bt_bb_font_weight_bold\"><div class=\"menu-faq-english-container\"><ul id=\"menu-faq-english\" class=\"menu\"><li id=\"menu-item-3079\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3079\"><a href=\"#whatis\">1. What is Urine24?<\/a><\/li>\n<li id=\"menu-item-3080\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3080\"><a href=\"#whatinclude\">2. What does the Urine24 kit include?<\/a><\/li>\n<li id=\"menu-item-3081\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3081\"><a href=\"#howmuch\">3. How much does the Urine24 kit cost?<\/a><\/li>\n<li id=\"menu-item-3082\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3082\"><a href=\"#whorecommendedfor\">4. Who is the test recommended for?<\/a><\/li>\n<li id=\"menu-item-3083\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3083\"><a href=\"#howpickupwork\">5. How does sample pickup work?<\/a><\/li>\n<li id=\"menu-item-3084\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3084\"><a href=\"#samplecollection\">6. How does the sample collection take place?<\/a><\/li>\n<li id=\"menu-item-3085\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3085\"><a href=\"#whoanalyzes\">7. Who analyzes the samples?<\/a><\/li>\n<li id=\"menu-item-3086\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3086\"><a href=\"#results\">8. When will I receive the results?<\/a><\/li>\n<li id=\"menu-item-3087\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3087\"><a href=\"#resultsmedicallyvalid\">9. Are the results medically valid?<\/a><\/li>\n<li id=\"menu-item-3088\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3088\"><a href=\"#howpay\">10. How can I pay for the service?<\/a><\/li>\n<li id=\"menu-item-3089\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3089\"><a href=\"#invoice\">11. Can I request an invoice?<\/a><\/li>\n<li id=\"menu-item-3090\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3090\"><a href=\"#cancelorreturn\">12. Can I cancel my order or return the kit?<\/a><\/li>\n<li id=\"menu-item-3091\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3091\"><a href=\"#sampleunsuitable\">13. What happens if the sample is unsuitable?<\/a><\/li>\n<li id=\"menu-item-3092\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3092\"><a href=\"#support\">14. Where can I get support?<\/a><\/li>\n<\/ul><\/div><\/div><div data-bb-version=\"5.2.8\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_normal bt_bb_bottom_spacing_normal\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_normal&quot;,&quot;def&quot;:&quot;normal&quot;}}\"><\/div><\/div><\/div><\/div><div data-bb-version=\"5.2.8\"  class=\"bt_bb_column col-xxl-8 col-xl-8 col-xs-12 col-sm-12 col-md-12 col-lg-8 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:8;\" data-width=\"8\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div data-bb-version=\"5.8.0\" id=\"whatis\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.2.8\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>1. What is Urine24?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">Urine24 is an oncology diagnostic service that allows, through a urine cytology test performed on samples collected over three consecutive days, the early diagnosis of urinary tract cancers (bladder, kidney, ureter). The test is performed from samples collected at home, with results reviewed and reported according to the international The Paris System protocol.<\/div><\/header><div data-bb-version=\"5.8.0\" id=\"whatinclude\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>2. What does the Urine24 kit include?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\"><strong>The kit includes:<\/strong><br \/><br \/>\n- 3 bottles with CYTOfast preservative solution.<br \/><br \/>\n- Collection instructions.<br \/><br \/>\n- Patient Data Form and informed consent forms.<br \/><br \/>\n- Leak-proof return bag for returning samples with absorbent sheet.<br \/><br \/>\n- Tamper-proof security seal to close the box.<\/div><\/header><div data-bb-version=\"5.8.0\" id=\"howmuch\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.2.8\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>3. How much does the Urine24 kit cost?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">The Urine24 kit has a retail price of \u20ac78, but discounts are available for multiple purchases or subscriptions. Please refer to the product page for current pricing.<\/div><\/header><div data-bb-version=\"5.8.0\" id=\"whorecommendedfor\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>4. Who is the test recommended for?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\"><strong>The service is intended for:<\/strong><br \/><br \/>\n- Adults over 18 years of age.<br \/><br \/>\n- Minors, only at the request of a parent or guardian.<br \/><br \/>\n- Individuals who require assistance, only at the request of the legal representative.<\/p><br \/>\n<p>In all cases it is necessary to correctly fill out the Patient Data Form and provide the required identification documents.<\/div><\/header><div data-bb-version=\"5.8.0\" id=\"howpickupwork\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>5. How does sample pickup work?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">The patient should collect three urine samples on three consecutive days, using the second urine sample of the morning, carefully following the instructions in the kit. The samples should <strong>NOT<\/strong> be refrigerated, as they remain stable at room temperature.<\/div><\/header><div data-bb-version=\"5.8.0\" id=\"samplecollection\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.2.8\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>6. How does the sample collection take place?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">The patient will need to contact Urine24 Customer Service to book home pickup based on the final collection day. The courier will arrive on that day and collect the sealed kit containing the samples for laboratory analysis. It is preferable to deliver the samples within 24 hours after the third collection.  <\/div><\/header><div data-bb-version=\"5.8.0\" id=\"whoanalyzes\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>7. Who analyzes the samples?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">Samples are first processed at Hospitex International's laboratory in Sesto Fiorentino, Italy, and then the slides are analyzed by qualified pathologists and cytology specialists, who prepare and validate the final report.<\/div><\/header><div data-bb-version=\"5.8.0\" id=\"#results\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>8. When will I receive the results?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">On average, the patient receives an email with instructions for downloading the report within 5-8 business days from when the samples arrived at the laboratory.<\/p><br \/>\n<p>It is possible to request a hard copy of the report, via postal delivery, at an additional cost of \u20ac20.<\/div><\/header><div data-bb-version=\"5.8.0\" id=\"resultsmedicallyvalid\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>9. Are the results medically valid?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">Yes, the report has medical and diagnostic validity, and should be discussed with a specialist physician if positive. However, it is recommended that you share it with your doctor in all cases. <\/div><\/header><div data-bb-version=\"5.8.0\" id=\"howpay\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>10. How can I pay for the service?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\"><strong>You can pay directly online by:<\/strong><br \/><br \/>\n- Credit card (Visa, Mastercard, American Express).<br \/><br \/>\n- PayPal.<br \/><br \/>\n- Cash on delivery.<br \/><br \/>\n- Bank transfer (IBAN: LT803250006366597800 made out to Hospitex International Srl).<\/div><\/header><div data-bb-version=\"5.8.0\" id=\"invoice\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>11. Can I request an invoice?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">Yes, invoices must be requested at the time of purchase by emailing <strong>urine24@hospitex.com,<\/strong> stating:<\/p><br \/>\n<p>- Subject: ''Order Invoice Request No...''.<br \/><br \/>\n- First and last name.<br \/><br \/>\n- Italian Tax Code (Codice Fiscale)<br \/><br \/>\n- Full home address.<\/p><br \/>\n<p>Invoices cannot be issued after the order has been shipped.<\/div><\/header><div data-bb-version=\"5.8.0\" id=\"#cancelorreturn\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>12. Can I cancel my order or return the kit?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">You can cancel the order only before the kit is shipped. Once the kit has been shipped, returns and cancellations are not permitted due to medical device integrity regulations.<\/div><\/header><div data-bb-version=\"5.8.0\" id=\"sampleunsuitable\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>13. What happens if the sample is unsuitable?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">In case of collection error or due to other problems with the samples (excessive blood contamination, absence of cells, etc.), the laboratory may not be able to analyze the sample. In such a case, it will be necessary to purchase a new kit. <\/div><\/header><div data-bb-version=\"5.8.0\" id=\"support\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_inherit bt_bb_align_inherit\" style=\";color:rgb(30,115,190);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>14. Where can I get support?<\/span><\/span><\/h5><\/header><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_color_scheme_2 bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_inherit bt_bb_align_inherit\" style=\"; --primary-color:#181818; --secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\"><strong>If you have any questions, you can contact our Customer Support Team:<\/strong><br \/><br \/>\nPhone: +39 055 062 2114 (Mon-Fri, 9:30am-1:30pm)<br \/><br \/>\nE-mail: urine24@hospitex.com<\/div><\/header><div data-bb-version=\"5.2.8\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_none bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><\/div><\/div><\/div><\/div><\/div><\/div><div data-bb-version=\"5.3.4\" class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" style=\"; 0\"><div data-bb-version=\"5.3.4\"  class=\"bt_bb_column col-xxl-12 col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:12;\" data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div data-bb-version=\"5.3.4\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_normal bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section data-bb-version=\"5.2.6\" id=\"bt_bb_section6a9bbfa745c1c\"  class=\"bt_bb_section bt_bb_layout_boxed_1300 bt_bb_vertical_align_middle bt_bb_top_spacing_medium bt_bb_bottom_spacing_medium\" style=\";background-color:rgb(0,123,194);\"    data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_medium&quot;,&quot;def&quot;:&quot;medium&quot;}}\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" style=\"; 0\"><div data-bb-version=\"5.2.6\"  class=\"bt_bb_column col-xxl-6 col-xl-6 col-md-6 col-lg-6 bt_bb_vertical_align_middle bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:6;\" data-width=\"6\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;def&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div data-bb-version=\"5.2.8\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small bt_bb_bottom_spacing_none bt_bb_hidden_md bt_bb_hidden_lg bt_bb_hidden_xl\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_small&quot;,&quot;def&quot;:&quot;small&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><\/div><header data-bb-version=\"5.8.0\" class=\"bt_bb_headline bt_bb_dash_none bt_bb_subheadline bt_bb_size_large bt_bb_align_inherit\" style=\";color:rgb(255,255,255);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_large&quot;,&quot;def&quot;:&quot;large&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h4 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>Request <em>Information<\/em><\/span><\/span><\/h4><div class=\"bt_bb_headline_subheadline\">Call us using our contact details.<br \/><br \/>\nWe will be happy to provide you with all the information about our service.<\/div><\/header><\/div><\/div><\/div><div data-bb-version=\"5.2.6\"  class=\"bt_bb_column col-xxl-2 col-xl-2 col-md-2 col-lg-2 bt_bb_vertical_align_top bt_bb_align_center bt_bb_padding_normal bt_bb_animation_fade_in move_right animate\" style=\"; --column-width:2;\" data-width=\"2\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_center&quot;,&quot;def&quot;:&quot;center&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_fade_in move_right animate&quot;,&quot;def&quot;:&quot;fade_in move_right animate&quot;}}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div data-bb-version=\"5.2.8\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small bt_bb_bottom_spacing_none bt_bb_hidden_md bt_bb_hidden_lg bt_bb_hidden_xl\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_small&quot;,&quot;def&quot;:&quot;small&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><\/div><div data-bb-version=\"5.2.6\" class=\"bt_bb_icon bt_bb_color_scheme_4 bt_bb_style_filled bt_bb_size_normal bt_bb_shape_circle bt_bb_align_inherit\" style=\"; --icon-primary-color:#f0d315; --icon-secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;}}\"><a href=\"mailto:urine24@hospitex.com\"  target=\"_blank\" data-ico-fontawesome=\"&#xf0e0;\" class=\"bt_bb_icon_holder\"><\/a><\/div><div data-bb-version=\"5.2.6\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_small&quot;,&quot;def&quot;:&quot;small&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><\/div><header data-bb-version=\"5.2.6\" class=\"bt_bb_headline bt_bb_dash_bottom bt_bb_size_extrasmall bt_bb_align_inherit\" style=\";color:rgb(255,255,255);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_extrasmall&quot;,&quot;def&quot;:&quot;extrasmall&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span><b>Email<\/b><\/span><\/span><\/h5><\/header><header data-bb-version=\"5.2.6\" class=\"bt_bb_headline bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_small bt_bb_align_inherit\" style=\";color:rgb(255,255,255);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_small&quot;,&quot;def&quot;:&quot;small&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">urine24@hospitex.com<\/div><\/header><\/div><\/div><\/div><div data-bb-version=\"5.2.6\"  class=\"bt_bb_column col-xxl-2 col-xl-2 col-md-2 col-lg-2 bt_bb_vertical_align_top bt_bb_align_center bt_bb_padding_normal bt_bb_animation_fade_in move_right animate\" style=\"; --column-width:2;\" data-width=\"2\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_center&quot;,&quot;def&quot;:&quot;center&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_fade_in move_right animate&quot;,&quot;def&quot;:&quot;fade_in move_right animate&quot;}}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div data-bb-version=\"5.2.8\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small bt_bb_bottom_spacing_none bt_bb_hidden_md bt_bb_hidden_lg bt_bb_hidden_xl\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_small&quot;,&quot;def&quot;:&quot;small&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><\/div><div data-bb-version=\"5.2.6\" class=\"bt_bb_icon bt_bb_color_scheme_4 bt_bb_style_filled bt_bb_size_normal bt_bb_shape_circle bt_bb_align_inherit\" style=\"; --icon-primary-color:#f0d315; --icon-secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;}}\"><a href=\"https:\/\/www.google.com\/maps\/place\/Hospitex+International+S.r.l.\/@43.8300017,11.1795475,17z\/data=!3m1!4b1!4m5!3m4!1s0x132af809ba8dfc11:0xe6ea40a3ee06f910!8m2!3d43.8299979!4d11.1817362\"  target=\"_blank\" data-ico-fontawesome5solid=\"&#xf3c5;\" class=\"bt_bb_icon_holder\"><\/a><\/div><div data-bb-version=\"5.2.6\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_small&quot;,&quot;def&quot;:&quot;small&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><\/div><header data-bb-version=\"5.2.6\" class=\"bt_bb_headline bt_bb_dash_bottom bt_bb_size_extrasmall bt_bb_align_inherit\" style=\";color:rgb(255,255,255);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_extrasmall&quot;,&quot;def&quot;:&quot;extrasmall&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span><b>Offices<\/b><\/span><\/span><\/h5><\/header><header data-bb-version=\"5.2.6\" class=\"bt_bb_headline bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_small bt_bb_align_inherit\" style=\";color:rgb(255,255,255);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_small&quot;,&quot;def&quot;:&quot;small&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\">Via Massimo D'Antona, 17 Sesto Fiorentino (FI)<\/div><\/header><\/div><\/div><\/div><div data-bb-version=\"5.2.6\"  class=\"bt_bb_column col-xxl-2 col-xl-2 col-md-2 col-lg-2 bt_bb_vertical_align_top bt_bb_align_center bt_bb_padding_normal bt_bb_animation_fade_in move_right animate\" style=\"; --column-width:2;\" data-width=\"2\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_center&quot;,&quot;def&quot;:&quot;center&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_fade_in move_right animate&quot;,&quot;def&quot;:&quot;fade_in move_right animate&quot;}}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div data-bb-version=\"5.2.8\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small bt_bb_bottom_spacing_none bt_bb_hidden_md bt_bb_hidden_lg bt_bb_hidden_xl\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_small&quot;,&quot;def&quot;:&quot;small&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><\/div><div data-bb-version=\"5.2.6\" class=\"bt_bb_icon bt_bb_color_scheme_4 bt_bb_style_filled bt_bb_size_normal bt_bb_shape_circle bt_bb_align_inherit\" style=\"; --icon-primary-color:#f0d315; --icon-secondary-color:#ffffff;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;}}\"><span  data-ico-fontawesome=\"&#xf095;\" class=\"bt_bb_icon_holder\"><\/span><\/div><div data-bb-version=\"5.2.6\" class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small bt_bb_bottom_spacing_none\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_small&quot;,&quot;def&quot;:&quot;small&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_none&quot;,&quot;def&quot;:&quot;none&quot;}}\"><\/div><header data-bb-version=\"5.2.6\" class=\"bt_bb_headline bt_bb_dash_bottom bt_bb_size_extrasmall bt_bb_align_inherit\" style=\";color:rgb(255,255,255);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_extrasmall&quot;,&quot;def&quot;:&quot;extrasmall&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span><b>Call us<\/b><\/span><\/span><\/h5><\/header><header data-bb-version=\"5.2.8\" class=\"bt_bb_headline bt_bb_dash_bottom bt_bb_subheadline bt_bb_size_small bt_bb_align_inherit\" style=\";color:rgb(255,255,255);\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_small&quot;,&quot;def&quot;:&quot;small&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_headline_subheadline\"><strong>Laboratory Secretariat:<\/strong><br \/><br \/>\n+39 345 7466065<br \/><br \/>\n<strong>Customer Service:<\/strong><br \/><br \/>\n+39 055 062 2114<\/div><\/header><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":2644,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","footnotes":""},"class_list":["post-2980","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Find out the answers to frequently asked questions on Urine24<\/title>\n<meta name=\"description\" content=\"See answers to frequently asked questions about Urine24 collection, shipping, reporting, and operation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/urine24.com\/en\/frequently-asked-questions\/\" \/>\n<meta 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